RingCentral

RingCentral Network Testing

Our priority is to provide our customers with highly reliable service. We heavily invest time and resources in conducting rigorous testing methods to ensure we provide 24/7 service.

As part of this continuous effort, we will perform availability testing that will simulate an outage on the RingCentral network to measure the resiliency and stability of our recovery process. Please see the details and schedule below.

Maintenance Window:

Start Time: January 20, 2023, 11:00 PM PT
End Time: January 21, 2023, 08:00 AM PT

Impact:

We have proactively planned this service maintenance and have taken numerous steps to minimize the impact on our customers. Please take note of what is expected with this network testing.

Users will expect the following interruptions to happen once during the maintenance window:

• One-way audio on phone calls
• Outgoing and Incoming fax delays
• RingCentral Video meetings launched through room-connector will be dropped
• Ongoing meetings on RingCentral Video and RingCentral Meetings may freeze for up to 1 minute
• Limited access to login.ringcentral.com

Actions to take:

• Redial disconnected phone calls
• Resend failed faxes
• Relaunch dropped RingCentral Video meetings
• Refresh the page and re-login to access login.ringcentral.com

Should you experience any issues after the testing or have any questions, please contact Global Support. 

Thank you, 
RingCentral Team