List of Sub-Processors

  • 10 March 2023
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LIST OF SUB-PROCESSORS

(as of 29 February 2024)

The processor uses the following sub-processors for delivering Workspot Cloud Services:

 

Customer Region

Data Center Countries and Operators

Subject Matter

Nature of Processing

Duration of Processing

 

 

 

 

 

Americas

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The following subprocessors process data in a data center in the United States:

Apple, Inc.

Cloud Infrastructure

System Logging / troubleshooting

Ephemeral

Appsealing

Cloud Infrastructure

System Logging / troubleshooting

365 days

Microsoft Corporation

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Amazon Web Services, Inc.

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Cloud Infrastructure

Troubleshooting Log storage

30 days

Google LLC

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Helpshift, Inc.

Cloud Infrastructure

System Logging / troubleshooting

Ephemeral

Microsoft Corporation

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

MongoDB, Inc.

Cloud Infrastructure

Database hosting

Duration of contract

Okta

Cloud Infrastructure

Authentication Services

Duration of contract

Preset, Inc.

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Salesforce., Inc  (Heroku)

Cloud Infrastructure

Database hosting

Duration of contract

SolarWinds Worldwide, LLC (Papertrail))

Cloud Infrastructure

System Logging / troubleshooting

30 days

Twilio, Inc. (Sendgrid)

Email System

Sends automated emails to customer users

Ephemeral

Functional Software, Inc. (Sentry.io)

Cloud Infrastructure

System Logging / troubleshooting

Ephemeral

APAC

Workspot Private Limited (India)

 

Customer support services

Customer support services

Duration of contract

The following subprocessors process data in a data center in the Asia Pacific region. 

Customer chooses the location of processing.

 

Microsoft Corporation

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Google, LLC

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Amazon Web Services, Inc.

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

 

EMEA

 

 

 

 

 

The following subprocessors process data in a data center in the Europe, Middle East, and Africa region. 

Customer chooses the location of processing.

 

Microsoft Corporation

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Google, LLC

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

Amazon Web Services, Inc.

Cloud Infrastructure

Infrastructure as a Service

Duration of contract

 

 

The processor uses the following sub-processors for administrative and other services ancillary to the Workspot Cloud Services that may involve the Processing of Personal Data:

 

Customer Region

Data Center Countries and Operators

Subject Matter

Nature of Processing

Duration of Processing

 

 

 

 

 

Americas

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The following subprocessors process data in a data center in the United States:

Atlassian Corporation Plc

Support ticketing system

Manages support tickets

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

Calendy, LLC

Communications Systems

Meeting scheduling

Ephemeral

Clari - Groove Labs, Inc.

Customer Relationship Management

Customer contact information

Ephemeral

Cookiebot

Cookie management

Cookie Management

Kept until deleted

DocuSign, Inc.

Documentation system

Contract management

Duration of contract

Gainsight, Inc.

(Insided)

Documentation system

Knowledge base system

Community Pages

Duration of contract

Gong.io, Inc.

Communications Systems

Email, Web conferencing

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

Google LLC

Communications Systems

Email, Web conferencing

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

L&L Holdings Pty Ltd (Lovestock and Leaf)

Support ticketing system

Manages support tickets

Ephemeral

LogMeIn (GoToWebinar))

Communications Systems

Hosts Webinar

Ephemeral

Microsoft Corporation

Communications Systems

Email, Web conferencing

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

Microsoft Corporation (LinkedIn)

Customer Relationship Management

Customer contact information

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data..

Oracle Corporation

Enterprise Relationship Management

Customer contact information

Duration of contract

Planhat, Inc.

Project Management  

Customer contact information

Duration of contract

Salesforce, Inc.         

 

Customer Relationship Management

Customer contact information

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

SalesIntel

Customer Relationship Management

Customer contact information

Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.

Zendesk, Inc.

Support ticketing system

Manages support tickets

Duration of contract

Zoom Video Communications, Inc.

Communications Systems

Web conferencing

Ephemeral

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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