LIST OF SUB-PROCESSORS
(as of 29 February 2024)
The processor uses the following sub-processors for delivering Workspot Cloud Services:
| Customer Region | Data Center Countries and Operators | Subject Matter | Nature of Processing | Duration of Processing |
|
Americas
| The following subprocessors process data in a data center in the United States: | |||
| Apple, Inc. | Cloud Infrastructure | System Logging / troubleshooting | Ephemeral | |
| Appsealing | Cloud Infrastructure | System Logging / troubleshooting | 365 days | |
| Microsoft Corporation | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Amazon Web Services, Inc. | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Cloud Infrastructure | Troubleshooting Log storage | 30 days | ||
| Google LLC | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Helpshift, Inc. | Cloud Infrastructure | System Logging / troubleshooting | Ephemeral | |
| Microsoft Corporation | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| MongoDB, Inc. | Cloud Infrastructure | Database hosting | Duration of contract | |
| Okta | Cloud Infrastructure | Authentication Services | Duration of contract | |
| Preset, Inc. | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Salesforce., Inc (Heroku) | Cloud Infrastructure | Database hosting | Duration of contract | |
| SolarWinds Worldwide, LLC (Papertrail)) | Cloud Infrastructure | System Logging / troubleshooting | 30 days | |
| Twilio, Inc. (Sendgrid) | Email System | Sends automated emails to customer users | Ephemeral | |
| Functional Software, Inc. (Sentry.io) | Cloud Infrastructure | System Logging / troubleshooting | Ephemeral | |
| APAC | Workspot Private Limited (India)
| Customer support services | Customer support services | Duration of contract |
| The following subprocessors process data in a data center in the Asia Pacific region. Customer chooses the location of processing.
| ||||
| Microsoft Corporation | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Google, LLC | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Amazon Web Services, Inc. | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
|
EMEA
| The following subprocessors process data in a data center in the Europe, Middle East, and Africa region. Customer chooses the location of processing.
| |||
| Microsoft Corporation | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Google, LLC | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
| Amazon Web Services, Inc. | Cloud Infrastructure | Infrastructure as a Service | Duration of contract | |
The processor uses the following sub-processors for administrative and other services ancillary to the Workspot Cloud Services that may involve the Processing of Personal Data:
| Customer Region | Data Center Countries and Operators | Subject Matter | Nature of Processing | Duration of Processing |
|
Americas
| The following subprocessors process data in a data center in the United States: | |||
| Atlassian Corporation Plc | Support ticketing system | Manages support tickets | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| Calendy, LLC | Communications Systems | Meeting scheduling | Ephemeral | |
| Clari - Groove Labs, Inc. | Customer Relationship Management | Customer contact information | Ephemeral | |
| Cookiebot | Cookie management | Cookie Management | Kept until deleted | |
| DocuSign, Inc. | Documentation system | Contract management | Duration of contract | |
| Gainsight, Inc. (Insided) | Documentation system | Knowledge base system Community Pages | Duration of contract | |
| Gong.io, Inc. | Communications Systems | Email, Web conferencing | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| Google LLC | Communications Systems | Email, Web conferencing | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| L&L Holdings Pty Ltd (Lovestock and Leaf) | Support ticketing system | Manages support tickets | Ephemeral | |
| LogMeIn (GoToWebinar)) | Communications Systems | Hosts Webinar | Ephemeral | |
| Microsoft Corporation | Communications Systems | Email, Web conferencing | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| Microsoft Corporation (LinkedIn) | Customer Relationship Management | Customer contact information | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data.. | |
| Oracle Corporation | Enterprise Relationship Management | Customer contact information | Duration of contract | |
| Planhat, Inc. | Project Management | Customer contact information | Duration of contract | |
| Salesforce, Inc.
| Customer Relationship Management | Customer contact information | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| SalesIntel | Customer Relationship Management | Customer contact information | Retained for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting the Personal Data. | |
| Zendesk, Inc. | Support ticketing system | Manages support tickets | Duration of contract | |
| Zoom Video Communications, Inc. | Communications Systems | Web conferencing | Ephemeral | |