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Robert Plamondon
Workspotter
Robert PlamondonWorkspotter
published in Announcements / Bulletins / FAQs

Customer Advisory: Agents and Enterprise Connectors Connection Issues with Control 18.2 (Resolved)

Customer Advisory: Agents and Enterprise Connectors Connection Issues with Control 18.2 (Resolved)  April 20, 2024  Problem Statement Workspot Control was updated to Control18.2 on April 20, 2024. Following the update, Workspot observed that some Workspot Agents and Workspot Enterprise Connectors are failing to connect to Control via the new https://control.us.workspot.com URL. This is presumably caused by firewalls blocking *.us.workspot.com.If this is happening to you, you will see the following symptoms:Enterprise Connectors will show as “Offline” in Workspot Control. Non-persistent desktops and app servers will show as “Error” and cannot be assigned to new users (ongoing sessions are unaffected). Persistent desktops will show as “Error” but their users can still connect to them. Any Clients affected by policy changes you applied after the update received distorted icons and wallpaper.Mitigation Steps Already Taken Workspot has already corrected the following:Enterprise Connectors h

1440
Robert Plamondon
Workspotter
5 days ago
Robert Plamondon
Workspotter
Robert PlamondonWorkspotter
published in Workspot Control Setup

Control SAML Support

Control SAML Support Status: Previewby Robert PlamondonLast updated on April 23, 2024 Workspot Control supports SAML sign-in for Control users. If your organization prefers SAML, consider enabling it.Limitations This is a selective feature: contact Workspot to enable it. SAML sign-in is currently supported only on Control. For example, Watch and Trends do not support SAML. Control does not support SAML and Entra ID (Azure AD) sign-ins at the same time. You must choose one or the other.Configuring SAMLThis article assumes you are familiar with SAML configuratoin in general.To configure SAML Control sign-in:Go to “Setup > SAML” in Control. If you don’t see a “Setup > SAML” tab, SAML is not enabled for your deployment. Contact Workspot. Enter the Sign-On Service URL, Entity ID, and Sign-Out Service URL from your SAML provider. If your SAML provider is configured to support Assertion Encryption, set to “Yes.” Otherwise, set to “No.” Upload your SAML provider’s public X.509 certificat

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Robert Plamondon
Workspotter
8 days ago
WCCAdmin
Workspotter
WCCAdminWorkspot Community Administrator
published in General

Steps to Resolve Zscaler Certificate Error in the Client Device

Steps to Resolve Zscaler Certificate Error in the Client Device   Issue: Users are not able to access Workspot Desktop from a Windows or Mac client and getting a certificate error.    Error screenshot from Mac Client Device   Cause: scaler is installed on the client device, causing interference with the certificate needed for communication with Workspot Components. Despite whitelisting the following URLs in Zscaler, the issue persists.  https://control.workspot.com  https://service.workspot.com  Workspot Gateway URLs    Solution:   Login to Control with valid admin credentials   Navigate to the Setup tab, and then to the Certificates tab under it.  Add Trusted Enterprise Certificate and map to the user group as shown in below:       Relaunch the Workspot client and make sure the latest policy is applied to the Workspot Client device. 

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WCCAdmin
Workspotter
8 days ago
Robert Plamondon
Workspotter
Robert PlamondonWorkspotter
published in Workspot Control Setup

Non-Persistent Global Desktop Pools

Non-Persistent Global Desktop Pools by Robert PlamondonApril 16, 2024 PREVIEW Workspot’s Global Desktop Pools use ordinary desktop pools in a combination of different Clouds and different zones and regions in the same Cloud. These appear to the end-user  as if they were a single pool, providing automatic, transparent failover if one of the zones becomes unavailable.There are two kinds of Global Desktop Pools:Non-Persistent Global Desktop Pools, covered in this article, which use an active/standby approach to provide resilience in the face of datacenter outages. When a user reconnects after such a failure, they get a fresh desktop in a different datacenter and start a new session. Persistent Global Desktop Pools, which preserve the user’s desktop session in real time. If a datacenter fails while the user is working, they reconnect to a continually updated copy of their desktop in a different datacenter and continue from where they left off.ContentsNon-Persistent Global Desktop Pools Con

200
Robert Plamondon
Workspotter
9 days ago
jorge.fernandez
Workspotter
jorge.fernandezWorkspotter
published in General

VM Optimization: Workspot Desktop Templates: Recommended Optimizations

VM OptimizationWorkspot Desktop Templates: Recommended Optimizations This article lists recommended best-practice settings for Workspot desktops for best performance and minimum resource consumption. Apply these settings to your Workspot templates. Best-Practice VDI Optimizations Visual Effects disableTo improve remote desktop performance, disable visual effects on the template: Go to "System > Advanced system settings > Performance > Settings > Visual Effect." Select "Adjust for best performance" and Click "OK." Group PoliciesIn this section, changes are made in the Windows Local Group Policy Editor.Remote Session timeoutsClient connections and sessions should time out eventually, with an idle timeout that will vary with your use case. This is especially important for non-persistent desktops, which need to terminate the session after an appropriate idle period so the desktop can be assigned to someone else.· In Local Group Policy Editor, go to "Local Computer Policy > C

140
jorge.fernandez
Workspotter
10 days ago
WCCAdmin
Workspotter
WCCAdminWorkspot Community Administrator
published in Workspot Tips and Tricks

Azure AD SAML Configuration Recommendation

Azure AD SAML Configuration Recommendation  When your Workspot environment is configured using Azure AD as SAML Provider there is a possibility that an error page from Azure will be visible on Logout. Error page will show If the environment is configured with a Logout URL provided by Azure AD App. In order to mitigate this issue Workspot recommends that the following Logout URL’s be utilized:Logout URL with Tenant ID - https://login.microsoftonline.com/{tenantId}/wsfederation?wa=wsignout1.0 Logout URL without Tenant ID - https://login.microsoftonline.com/common/wsfederation?wa=wsignout1.0

50
WCCAdmin
Workspotter
13 days ago
Robert Plamondon
Workspotter
Robert PlamondonWorkspotter
published in Announcements / Bulletins / FAQs

Workspot Announcement: Upcoming Mandatory Azure NVIDIA GPU Driver Upgrade

Workspot Announcement: Upcoming Mandatory Azure NVIDIA GPU Driver Upgrade April 15, 2024 Who is Affected Workspot customers using NVIDIA NVadsA10-v5 GPUs on the Microsoft Azure Cloud. What is Changing Affects Azure GPU VMs and templates only.Microsoft Azure is upgrading their NVIDIA drivers on NVadsA10-v5 Series virtual machines to vGPU driver 17.x starting after May 31st, 2024. This means that Azure will use the 17.x version of the NVIDIA Virtual GPU Manager. Your Workspot desktop and template VMs must use a compatible NVIDIA Windows or Linux driver. Azure VMs using drivers older than vGPU 16.x are no longer supported by Azure. Unsupported VMs may stop working.Action RequiredCheck your current driver versions on your Azure a10-equipped Workspot Desktops and their templates. Upgrade drivers older than 16.x to version 16.x by May 31, 2024. Windows VMs Linux VMs  

660
Robert Plamondon
Workspotter
15 days ago
Robert Plamondon
Workspotter
Robert PlamondonWorkspotter
published in Workspot iOS/iPadOS Client

Workspot iOS Client Release 7.0.0

Workspot iOS Client Release 7.0.0 by Robert PlamondonLast updated April 8, 2024 HighlightsAvailable in the App Store. Support for the Company Identifier tag, which supports multiple Control instances for data sovereignty.System Requirements iOS 16 and 17. Known IssuesAn external mouse will sometimes leave a faint trail on the display. With Web Applications, the Client ignores any URLs the administrator has added to Control's URL blacklist, allowing access to these sites. When using an external Magic Keyboard, left-clicking the trackpad mouse can crash the Client when using a Web application. This does not occur with Workspot desktops or RD Pool applications. In iOS 16, the on-screen keyboard may obscure parts of the Workspot desktop sign-in fields on the first launch of a non-persistent desktop. When a power-managed desktop resumes from sleep, the connection may time out prematurely with the error "There was a problem starting your desktop. Please contact your administrator." The end-u

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Robert Plamondon
Workspotter
17 days ago
WCCAdmin
Workspotter
WCCAdminWorkspot Community Administrator
published in Workspot Control

On-Prem – Non-Domain & Domain Join Template

On-Prem – Non-Domain & Domain Join Template  Workspot made creation of template simple through build Template option in Control, however the way templates get created and cloning of templates done in the backend will differ based on environment (Azure, GCP, AWS or On-Prem). At a high-level following step involved to build a new Template.  Example of a Windows Template:  Install Workspot Agent  Provide Domain Joined details through Workspot Configuration Editor   Requires a Service account with appropriate permissions to Create and delete Computer Object in an OU in AD  Optional  In case there is a need to add users or Groups to VM local group, provide the details. We recommend our customer to use group policy to manage user & Group memberships.  In case there is a need to execute any script before domain Join, WSCompleteSetup can be used.  In case there is a need to execute any script after domain Join, WSRunOnce can be used.  In case there is a need to execute an

130
WCCAdmin
Workspotter
20 days ago
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